Refund & Reprint Policy

This policy is part of our Terms & Conditions. It applies to every order placed with Koltprinting LLC (“KoltPrinting”) on koltprinting.com.

Nothing is printed until you approve your digital proof. Until then you can cancel for any reason and receive a 100% refund, including shipping. Cancel from your account dashboard, reply to your receipt email, or contact support@koltprinting.com with your order number.

If we cancel an order ourselves (pricing error, file we cannot use and cannot fix with you, prohibited content, capacity), you receive a full refund automatically.

Approving a proof releases the job to production; materials are cut and presses are scheduled for your job alone. From that moment custom-printed goods cannot be cancelled, returned or refunded, except as described in section 3. Please check spelling, dates, phone numbers, bleed and colour mode carefully before approving — we print what you approve.

Jobs that ship without a proof step (for example reorders with “use previous files” or same-day items marked “no proof”) are treated as approved at the moment payment is completed.

We stand behind our work. If your order arrives and any of the following is true, we will reprint it free of charge (our default remedy) or, if you prefer or a reprint is impractical, issue a full refund for the affected items:

• The product does not match your approved proof (wrong size, material, finish, quantity short by more than 5%, missing pages, wrong file printed).
• Manufacturing defects: mis-trims beyond ±1/16", scratches, banding, mis-registration, adhesive failure, delamination, cracked lamination, faulty binding.
• Damage in transit or a package lost by the carrier (we file the claim — you don't have to).

Report the problem within 7 days of the delivery date with your order number and clear photos of the defect, the packaging and, where relevant, the shipping label. We may ask you to return a sample or the full order at our expense before the reprint or refund is issued.

• Typos, low-resolution images, wrong colour mode, missing bleed or any other error that is visible in the proof you approved.
• Colour differences between your monitor or a previous print run and the delivered job that fall within normal print tolerances (a hard-copy press proof is available for colour-critical work).
• Quantity variances within industry tolerance (±5% on labels and offset work).
• Delays caused by late proof approvals, file corrections, incorrect shipping addresses, weather or carrier events outside our control.
• Problems reported more than 7 days after delivery, or products that have been applied, installed, altered or used.
• Change of mind, over-ordering or an event being cancelled after production has started.

• Email support@koltprinting.com, reply to your receipt email, or open a ticket from your dashboard. Include your order number, a description of the issue and photos.
• A press engineer reviews every claim within 2 business days and tells you the remedy and timeline.
• Approved reprints run at the same or faster turnaround as the original order and ship at our expense.

Refunds are issued through Stripe to the original payment card only; we cannot refund to a different card, by cheque or in cash. Once approved, Stripe processes the refund immediately and your bank typically posts it within 5–10 business days (some issuers take longer). You receive an email confirmation from us when the refund is initiated. If the original card has been cancelled, your bank will route the funds to your replacement account.

• Shipping charges are refunded in full when you cancel before proof approval or when the order is defective/lost.
• Rush and same-day surcharges are refunded if we miss the promised production date through our own fault.
• Where only part of an order is affected, we reprint or refund the affected line items or the affected proportion of the quantity.
• Sales tax is refunded in proportion to the refunded amount.

Please contact us before disputing a charge with your card issuer — nearly every issue is fixed with a reprint or refund within days, while a chargeback can take weeks and freezes the order. We respond to all card disputes with the order record, approved proof, delivery confirmation and correspondence.

See also our Terms & Conditions and Privacy Policy.